Ai System Design
Ai System Design
Hard
Customizable Customer Support Agent
Design an AI-driven customer support agent that can adapt to the specific needs and preferences of each individual user. Discuss how you would personalize interactions based on user history, handle diverse queries, select the model architecture, ensure real-time performance, and evaluate its effectiveness over time. How would you monitor for any shifts in user satisfaction or system drift?
Key concepts
agent workflowuser personalizationmodel choiceevaluation metricsdrift monitoring
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