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Behavioral Behavioral Hard

Fixing the Invisible System

Describe a scenario where a localized failure in your domain revealed a much larger, systemic organizational or architectural flaw. Instead of just patching the immediate issue, how did you drive a change that addressed the root cause across the broader company, and how did you manage the friction from teams who didn't initially see the 'broken' system as their problem?

Key concepts

ownershipsystemic thinkingroot cause

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